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FAQ

Here are the answers to the many frequently asked questions

Online shopping

How can I make use of a coupon code?

When you are ready with your shopping, click on your shopping cart and then on VIEW CART. Here you can fill out your coupon code and click to apply it.

Do the price include VAT?

Yes, prices are quoted in euros per individual item, inclusive of VAT, and are understood as being exclusive of costs relating to extra processing, dispatch, transport and delivery.

How can I be certain my order has been confirmed?

Bee Nature undertakes to send a confirmation e-mail summarizing the order (product(s), price, quantity, discounts, etc.) to the e-mail address provided when the order was placed. For this purpose, the customer formally agrees to electronic mail being used for Bee Nature’s confirmation of the content of his/her order.

Where can I find the general terms and conditions?

You will find the general terms and conditions of sales on this link : here.

What are the benefits of ordering Bee Nature on the online store?

The benefits of registering on the e-shop:

  • Sponsorship system : By becoming a sponsor, you earn a discount voucher worth 5 euros for each of your new friend. How to become a Sponsor? You must have an account on the e-shop (registration is free!) and your friend must have finalised at least one order. In your account, you will be able to invite friends via their email addresses: when they register on the e-shop, they will be able to enter your email address as a sponsor !

 

  • Fidelity program : It is mandatory to have an account on the e-shop (registration is free !) and to have finalised at least one order. By buying on the Bee Nature e-shop, you will be able to accumulate loyalty points which will allow you to get discounts on your future purchases! For 20 euros of purchase, you will receive 1 loyalty point. After 10 loyalty points, you will get 10 euros discount. You can also cumulate points to get a bigger discount later, at the moment of your choice.

What are the benefits of ordering online?

Save time, choose your delivery address, no need to go out yourself to buy the product, get loyalty points and receive attractive discounts.

What does pre-order mean?

When you pre-order a product, it is took into supply in our e-shop for you make your order. However, this order will be delivered when news products will be reached in September.

Payment

What are the conditions for return, refunds or retraction?

You have a period of seven (7) clear days in which to exercise your right of withdrawal, without having to explain the reasons or pay any penalty amounts other than the costs of return postage. This period starts to run from delivery of the order, and you can exercise this right by returning the still new products (not opened and/or not used), at your own expense, together with the order number, to the following address: Bee Nature Cosmetic SA Chaussée de Namur, 5 1300 Wavre (Belgique) When the seven-day period ends on a Saturday, a Sunday, a bank holiday or a public holiday, it is extended to the first working day thereafter. Products returned that are found to be incomplete or damaged will not be taken back. Product refunds will be made no later than 30 days after the company Bee Nature has taken receipt of the products in question. The refund will be effected using the same payment method chosen when the order was placed.

How can I get an invoice?

Invoices are submitted at the time of delivery or you can find them in your private account on the web shop.

Is payment secured ?

Bee Nature guarantees you complete security when you make your purchases at its e-store. You can pay for your purchases using any of a number of banker’s cards (Visa, Mastercard, American Express and Bancontact, among others). This system of secure transactions is provided by the Paypal and PayPlug service providers.

Shipping & delivery

What are the delivery costs ?

Bee Nature delivers worldwide. Delivery prices and delivery lead times are presented in the table below. Items are sent by post (using the Bpack World Business service) to the address encoded by the customer. Orders are processed Monday to Friday within 48 hours, on top of which the customer should allow for the delivery lead times listed below, which differ according to the country in which delivery is to be made. The customer is sent an e-mail with the parcel’s tracking code when parcel dispatch is confirmed. Using this code, the customer will then be able to track his/her parcel on the website of the National Post Office Service. The company Bee Nature shall not be responsible, and may not be held responsible, if customs charges have to be applied in the country of delivery.

Country Delivery costs (VAT-exempt) Delivery lead time
Belgium 6.95 €* 2 working days
The Netherlands, Luxembourg, Germany, France, UK, Italy, Spain 14.25 €** 2 to 3 working days
Austria, Bulgaria, Croatia, Denmark, Finland, Greece, Hungary, Ireland, Sweden 18.00 €*** 3 to 5 working days
Free of charge on orders of €50 or more!
** Free of charge on orders of €70 or more!
*** Free of charge on orders of €100 or more!

Which delivery method is used ?

Bee Nature products are sent by post (using the B-pack World Business service) to the address encoded by the customer. The customer is sent an e-mail with the parcel’s tracking code when parcel dispatch is confirmed. Using this code, the customer will then be able to track his/her parcel on the website of the National Post Office Service.

In case of delay, what can I do?

You may not make any claim for compensation in the event of late delivery by the carrier. Moreover, if there is any anomaly upon receipt (i.e. the parcel has been damaged, opened, etc.), you will have to submit his/her complaint to the carrier within two working days, by registered letter, a copy of which will be forwarded to Bee Nature. If you are present when the parcel is delivered, you will have to inform the delivery man of your reservations. These mail handling problems are to be resolved first and foremost with the carrier; Bee Nature may not be held responsible for them. Bee Nature may not be held responsible, either, if customs charges have to be applied in the country in which you are taking delivery. Any defect or any delay in delivery lasting more than eight working days must be reported to us.

Can I follow my order after parcel dispatching?

The customer is sent an e-mail with the parcel’s tracking code when parcel dispatch is confirmed. Using this code, the customer will then be able to track his/her parcel on the website of the National Post Office Service.

What are the delivery lead times?

Orders are processed Monday to Friday within 48 hours, on top of which the customer should allow for the delivery lead times listed below, which differ (from 2 to 8 days) according to the country in which delivery is to be made.

Are shipping costs included in the price?

Shipping costs are not included in price. Prices are quoted in euros per individual item, inclusive of VAT, and are understood as being exclusive of costs relating to extra processing, dispatch, transport and delivery. Delivery prices according to the country in which delivery is to be made are listed below. Shipping is free on orders of €50 and above!

In which countries can I order ?

Bee Nature delivers worldwide.

Sponsoring

How can I become a Sponsor?

By becoming a Sponsor, you earn a 15% discount on your next order for each of your new Godchildren.

  1. Create an account for free by indicating your e-mail address via our Bee Nature e-shop
  2. Go to “My Account”.
  3. Go to the ” Affiliation ” section
  4. Submit the sponsorship application. Once accepted, you can become a sponsor
  5. Go to the “Generate link” section. You will find your sponsorship url and your login
  6. Share this link with your Godchildren, relatives and friends
  7. Once your Godchildren have finalised an order, you will receive a 15 % discount per Godchild on your next order

Confirmation procedure for the Godchild

  1. Copy and paste the link received from your Sponsor in the search bar of your search engine (Safari, Google Chrome, etc)
  2. You must imperatively make your purchases with this link in order to finalise the sponsorship procedure.
  3. Create an account for free by indicating your e-mail address via our Bee Nature e-shop.
  4. Make order via this sponsorship link on our e-shop and finalise your order
  5. Once the order has been placed, your Sponsor will receive a 15% discount and you will receive a 10% discount code on your next order

Fidelity program

How can I earn loyalty points ?

It is mandatory to have an account on the e-shop (registration is free !) and to have finalised at least one order. By buying on the Bee Nature e-shop, you will be able to accumulate loyalty points which will allow you to get discounts on your future purchases! For 20 euros of purchase, you will receive 1 loyalty point. After 10 loyalty points, you will get 10 euros discount.

To view your loyalty points on your account :

  1. Log into your Bee Nature account
  2. Go to “My account”
  3. Go to the “My Points” section

Products

What tests have been carried out?

All the tests recommended before launching a new cosmetics product on the European market have been carried out: toxicological test, stability test, microbiological test and challenge test.

Are Bee Nature cosmetics products approved?

Bee Nature care products are approved by the SPF – Public Health Service – and by the APB – Belgian Pharmaceutical Association. They all have an NUT number and a CNK number.

What are the advantages of this type of packaging?

It is economical for the consumer. It is like a tube of toothpaste, easy to empty and to use all the contents. It is environmentally friendly. It requires very few raw materials to produce and is very light to transport. It is practical. On holiday and when traveling, the more you use the product, the lighter the packaging and the less space it takes up.

Are the products and ingredients tested on animals?

No. The formulas are not tested on animals and we only work with natural ingredients whose origin we know and which have not been tested on animals.

Are the product prices justified?

The prices are the best we can offer in view of the high active principle content and the quality of the ingredients.

Are Bee Nature products environmentally friendly?

Not only do Bee Nature care products respect your health due to their composition, but they also respect the environment through their design and their ingredients.

How can I test Bee Nature products before buying them?

All Bee Nature outlets have test products available of our complete skincare range.

I am pregnant. Can I use Bee Nature products?

Bee Nature care products do not contain Essential Oils. Pregnant women and young children can use them.

Are Bee Nature products intended for all skin types?

The honey contained in Bee Nature care products is beneficial for all skin types. It heals blemishes, hydrates dry skin, repairs rosacea and eczema It is an anti-ageing agent for mature skin.

Do the products contain preservatives?

The preservatives contained in Bee Nature care products are ECOCERT certified and authorized by the charter.Honey is also used as a preservative in the range.

Why is honey miraculous?

Honey has been used since the beginning of times. It is a traditional ingredient and an old home remedy. It has healing, nourishing, hydrating, repairing and anti-ageing properties.

Can I use Bee nature products every day?

Of course. Your skin needs to be hydrated and protected every day to withstand environmental aggressions: cold, sun, wind, pollution, etc.

Where does the honey in the care products come from?

Honey used in our care products comes from NGO Miel Maya and is from fair trade. This honey is certified organic.

What is Bee Nature’s added value?

Quality ingredients. Belgian production, know-how and Research and Development. The honey is organic and Fairtrade. Light, pleasant textures resembling cappuccino and thick fresh cream. An innovative and intelligent design.

Are natural products as effective as “classic” care products?

In Bee Nature formulas, each ingredient is meticulously selected. Each ingredient has a precise objective and its presence is justified. The formulas’ high active principles content guarantees you efficacy and skin comfort.

How long can I keep Bee nature products before and after opening?

Bee Nature care products can be kept for 18 months as of the production date and 6 months as of opening.

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