The Bee Nature concept: natural care products based on honey and plant extracts
Made in Belgium
All products in the Bee Nature range are made in Belgium, using honey produced by local beekeepers! Honey alone, the main ingredient of Bee Nature’s various treatments, has all of the following properties: Moisturising, nourishing, soothing, healing, softening, antiseptic and antioxidant. It also plays the role of preservative and vehicle for the other ingredients: thanks to its presence, the plant extracts are better absorbed by our skin.
Our General Terms and Conditions of Sale
“PRODUCTS”: The cosmetic PRODUCTS marketed by BEE NATURE, including, if applicable, packaging, and appearing in the current BEE NATURE catalogs.
“BEE NATURE”: The company BEE NATURE COSMETIC SA, registered with the ECB under number 843.735.395, having its registered office at 1380 Lasne, chaussée de Louvain 435, seller of the PRODUCTS.
“CUSTOMER”: Any natural or legal person who places an order with BEE NATURE, whether or not the CUSTOMER is the end user and/or recipient of the PRODUCTS.
“GENERAL TERMS AND CONDITIONS OF SALE”, hereinafter “GTC”: The present contract between BEE NATURE and the CUSTOMER, the purpose of which is to define the terms and conditions under which BEE NATURE undertakes to sell the PRODUCTS to the CUSTOMER and under which the CUSTOMER undertakes to purchase the PRODUCTS under the conditions defined below.
2. SCOPE OF APPLICATION
8. TRANSPORT - TRANSFER OF RISK - RESERVATION OF OWNERSHIP
8.1. The risks associated with the transport of the PRODUCTS are transferred to the CLIENT CLIENT upon delivery.
8.2. BEE NATURE retains ownership of the PRODUCTS until the CUSTOMER has fulfilled all its obligations under the order accepted by BEE NATURE, including full payment of the price and all taxes relating to the PRODUCTS.
8.3. The retention of title to the PRODUCTS shall not affect the transfer of risk.
8.4. In the event of seizure of the PRODUCTS, the CLIENT must immediately notify BEE NATURE.
9.1. Invoices are payable by any means by the CUSTOMER, via carrier, at the headquarters of BEE NATURE, net and without discount at the time of order.
9.2. Any complaints do not exempt the CUSTOMER from paying each invoice on the due date.
9.3. Any delay in the payment of invoices will automatically and without prior notice lead to late payment interest corresponding to the law of August 2, 2022 concerning the fight against late payment in commercial transactions, to be paid by the CUSTOMER, starting from the due date of the invoice.
9.4. In the event that legal action should be taken to obtain payment of the sums still due, BEE NATURE is entitled, without prejudice to the legal costs, to claim compensation for the damage suffered. Any collection costs will be charged to the CLIENT. The amount of the invoices can in no way be reduced by the CLIENT of the sums that may be owed by BEE NATURE.
10. SUSPENSION - CANCELLATION
11. NON-CONFORMITY OF THE DELIVERY TO THE ORDER - RETURNS
11.1. The CLIENT is required to check the quality, quantities, references and conformity to the order of the PRODUCTS upon delivery. Complaints about apparent defects or non-conformity of the PRODUCTS ordered with the order (in particular incorrect quantities or references) must be made in writing within eight days of delivery. After this period, no claim concerning apparent defects or the conformity of the PRODUCTS can be taken into account by BEE NATURE.
11.2. The CUSTOMER must indicate the delivery note number or the order number in his complaint. The CUSTOMER must provide any justification as to the reality of the non-conformities found.
The CUSTOMER will allow BEE NATURE to proceed with the observation of these nonconformities.
11.3. No Product can be returned without prior written agreement from BEE NATURE. Following agreement on the return, the method of shipment is specified to the CUSTOMER. The risks of the return are the responsibility of the CUSTOMER.
11.4. Returns accepted by BEE NATURE will result in the free replacement, in the same quantities, of the PRODUCT recognized as not conforming to the order by BEE NATURE, and after verification by BEE NATURE of the returned PRODUCTS.
12. LIABILITY AND WARRANTY
12.1. It is the CLIENT’s responsibility to verify that the PRODUCTS’ properties allow them to be used for the purpose and under the conditions for which the CLIENT intended them. As an essential condition of the sale, the CLIENT is solely responsible for the use of the PRODUCTS supplied by BEE NATURE and their suitability for the intended use. The CUSTOMER is solely responsible for ensuring that the PRODUCTS purchased are compatible with any other products or materials with which they are to be in direct or indirect contact, that they are used in accordance with good practice, and that the conditions under which the PRODUCTS are to be used are met. It is solely responsible for ensuring that the appropriate safety conditions are observed. It is also the CLIENT’s sole responsibility to ensure that the PRODUCTS comply with safety regulations for the use in question. CLIENT shall comply with all laws, regulations and/or guidelines applicable to the use of the PRODUCTS. CLIENT shall also verify the integrity of the PRODUCTS received and their packaging.
12.2. As the PRODUCTS have a limited shelf life, the CLIENT is responsible for, among other things, using the PRODUCTS before the end of the said shelf life.
12.3. The CLIENT must ensure that its premises and storage conditions are suitable for the proper preservation of the PRODUCTS and provide the safety guarantees required by the regulations in force and the rules of the trade. No guarantee is provided by BEE NATURE in this respect.
12.4. Subject to any legal provision of public order, BEE NATURE’s obligations are limited to the sale and delivery of PRODUCTS that comply with the requirements of the regulations in force applicable to this type of PRODUCTS, to the exclusion of any implementation, which remains the CLIENT’s own business.
12.5. The PRODUCTS are covered by legal warranties only. In any event, BEE NATURE’s warranty shall be limited to the free replacement, in the same quantities, of the PRODUCT recognized as defective by BEE NATURE, to the exclusion of any indemnity or damages and provided that the CUSTOMER notifies BEE NATURE of the defect immediately after its discovery by any written means during the legal warranty period. Defective PRODUCTS will be returned to BEE NATURE according to the same procedure as that applicable to PRODUCTS that do not conform to the order.
12.6. BEE NATURE is not responsible for the unsuitability, defects or deterioration of the PRODUCTS, or caused by the PRODUCTS and which would result from : – storage or use of the PRODUCTS not in accordance with these GTC; – natural wear and tear of the PRODUCTS or unsuitable storage conditions; – PRODUCTS received in unsealed packaging and not returned by the CUSTOMER; – abnormal, improper or unsuitable use of the PRODUCTS or not compatible with the PRODUCTS; – any direct or indirect contact of the PRODUCTS with any material, product or equipment of the CUSTOMER modification or improper or non-compliant use of any PRODUCT. Such unsuitability, defects or deterioration are excluded from any warranty. BEE NATURE cannot be held responsible for these facts.
12.7. Any liability of BEE NATURE is excluded in cases where the specifications provided by the CUSTOMER and expressly accepted in writing by BEE NATURE contain errors or are not exhaustive.
12.8. BEE NATURE shall not be liable for any claim or legal action regarding the PRODUCTS arising out of or relating to the advertising, promotion, modification, misuse or ownership or misuse of the PRODUCTS or other negligence, or wrongful conduct on the part of the CUSTOMER, its employees, representatives or agents.
12.9. In view of BEE NATURE’s and the CLIENT’s obligations to trace the PRODUCTS, if the CLIENT decides to transfer the PRODUCT acquired from BEE NATURE to a third party not identified by BEE NATURE, the use of the PRODUCT by the third party shall be the sole responsibility of the CLIENT. Nevertheless, for obvious security reasons, the CLIENT undertakes by the acceptance of the present contract to ensure the continuity of the traceability of the PRODUCTS acquired from BEE NATURE in accordance with the regulations.
12.10. Upon request from BEE NATURE, the CUSTOMER shall strictly comply with BEE NATURE’s instructions in the event of the removal or recall of any of the PRODUCTS. The CUSTOMER shall keep appropriate records to enable it to carry out such removal or recall.
12.11. The CUSTOMER undertakes to report to BEE NATURE, in writing and without delay, any suspicious information that may be received or identified concerning the PRODUCTS.
12.12. BEE NATURE does not under any circumstances guarantee any indirect and/or immaterial damage whatsoever that may be caused by the PRODUCTS to the CLIENT or to any third party.
12.13. Dispute Resolution > http://ec.europa.eu/odr.
13. TRADEMARKS AND INTELLECTUAL PROPERTY RIGHTS - RESALE OF PRODUCTS
14. APPLICABLE LAW - JURISDICTION CLAUSE
15. RIGHT OF WITHDRAWAL
15.1. If there is a consumer purchase, where a distance contract is entered into between the Seller and the Buyer, the Buyer has the possibility to inform the Seller of his/her desire to withdraw within a period of 14 calendar days as of the day after the Buyer or third party designated by the Buyer physically takes possession of the Products and/or other items. The Buyer must exercise this right of withdrawal in accordance with the provisions of the Belgian Code of Economic Law, where the terms of return (by the Buyer) and reimbursement (by the Seller) are also subject to this law.
15.2. The right of withdrawal, as described in Article 5.1, shall only apply to delivered Products and/or other items.
15.3. The Buyer may not exercise the right of withdrawal under any circumstances if:
A. The delivered Products and/or other items are made according to the specifications of the Buyer or clearly intended for a specific person;
B. The delivered Products and/or other items can spoil quickly or have a limited shelf-life.
C. The sealed Products and/or other items were opened after delivery and cannot be sent back due to health protection or hygiene reasons;
D. The delivered Products and/or other items are inseparably mixed with other goods;
E. The security device of the tangible medium of the Products and/or other items, consisting of audio and video recordings and computer programmes, is broken after delivery.
15.4. The Seller’s Products and/or other items with an expiry date shall never be taken back after this expiry date, without the Buyer being able to exercise any right to (partial) reimbursement and/or full or partial dissolution of the Agreement (including cancellation of the order).
15.5. The consumer can either use the model withdrawal form (available at the following address: https://economie.fgov.be/sites/default/files/forms/formulaire-de-retractation.pdf), or make another unambiguous statement.